Customer Service Associate

Ace Mart Restaurant Supply • Dallas, TX

129d

About The Position

Do you take pride in getting things right the first time? Are you someone who values structure, consistency, and strong customer relationships—while also enjoying a fast-paced, engaging environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates provide dependable, thoughtful service to customers in the foodservice industry. From restaurant owners to culinary professionals, your ability to guide decisions and follow through on details makes a measurable impact every day. This is a role built for someone who thrives on clear expectations, enjoys supporting others, and finds satisfaction in delivering a job well done.

Requirements

• Reliability & Detail Orientation: You thrive on doing things right, following process, and keeping everything in order.
• Customer Service Focus: You listen carefully, respond thoughtfully, and are committed to solving customer needs.
• Sales Readiness: You're comfortable recommending products and helping customers make confident purchasing decisions.
• Team Alignment: You prefer working with a group that communicates well, respects structure, and supports one another.
• Physical Ability: Comfortable lifting up to 50 lbs., standing for extended periods, and working at a register or computer.
• Education & Experience: High school diploma or equivalent preferred. Prior retail, foodservice, or inside sales experience is helpful—but not required.

Responsibilities

• Serve with care and accuracy by greeting every customer promptly and providing clear, knowledgeable guidance—whether in person, over the phone, or via email.
• Follow a consistent sales process, asking the right questions, understanding customer needs, and recommending products that truly fit their business.
• Confidently promote in-store products, using product knowledge and customer context to suggest high-value, relevant items.
• Take ownership of transactions from start to finish, including processing sales, coordinating deliveries, offering carry-out, and following up post-purchase.
• Maintain a clean, organized, and customer-ready store, ensuring inventory is well-stocked, labeled correctly, and easy to navigate.
• Build strong customer relationships over time, becoming a reliable and trusted point of contact for returning customers.
• Support team collaboration by communicating clearly, working in sync with teammates, and sharing information that keeps the store running smoothly.
• Uphold standards of excellence in professionalism, punctuality, and reliability—being someone your team and customers can count on every day.

Benefits

• Predictable Schedule: Enjoy Sundays off and consistent store hours that support work-life balance.
• Employee Discounts: Receive exclusive savings on commercial kitchen equipment, tools, and supplies.
• Structured Training: Step-by-step onboarding and product education to help you feel confident in your role.
• Paid Time Off: Accrue vacation and sick time to recharge.
• Benefits Package: Medical, dental, vision, life insurance, and more.
• Future Planning: Take advantage of our matching 401k program.

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED