Customer Service Associate

Hoffman Development • Albany, NY

401d • $45,760 - $52,000

About The Position

The Customer Service Associate at Hoffman Development Corporation plays a crucial role in the Sales team by responding to customer inquiries and building strong relationships with clients. This position involves various customer-related duties, including order processing and troubleshooting equipment issues, while also contributing to sales efforts through proactive outreach.

Requirements

• At least 2 years of experience working directly with customers; preferably in a business to business environment
• Excellent verbal communication and interpersonal skills as well as ability to problem solve
• Must be detail-oriented and well organized
• Must be able to work independently and with a team
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Prior car wash related experience including understanding of the mechanics of car wash equipment preferred.

Responsibilities

• Answer and respond to customer phone calls, emails, and field requests
• Build relationships with customers via inbound calls and assist with their needs
• Process parts orders in a timely manner
• Troubleshoot basic equipment issues and escalate for resolution
• Make outbound calls to existing customers in our Customer Relationship Management (CRM) software to check in and generate new sales leads
• Assist with the review of sales proposals for accuracy and completeness
• Responsible for Sales Order (SO) and Warranty SO entry into companies ERP software
• Fulfill requests for information, update customers on their order status, and maintain account changes using our software platforms
• Responsible for arranging and tracking customer deposits and final payments
• Track and log customer comments, feedback, and support requests within our CRM

Benefits

• $22 - $25 per hour
• Health, Dental & Vision after 60 days
• Short-term and Long-term disability & Life Insurance after 60 days
• 401K with 5% company match
• 3 weeks of Paid Time Off
• Free Car Washes
• Hybrid remote schedule after training period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: No Education Listed