Customer Service Associate

Henderson Glass • Livonia, MI

398d • $37,440 - $37,440

About The Position

The Customer Service Associate role at Henderson Glass involves providing exceptional service to customers both in-shop and through various communication channels. This position is integral to ensuring customer satisfaction and operational efficiency within a growing family-owned business.

Requirements

• Must have a school diploma or equivalent.
• Possess computer and telephone knowledge.
• Customer Service Acumen.
• Ability to perform in a changing, fast-paced operation.

Responsibilities

• Greet in-shop customers warmly and provide creative solutions to concerns.
• Manage calls, emails, and faxes for various service issues, ensuring timely and effective communication.
• Confirm and complete work order information, including insurance verification and additional details.
• Handle administrative tasks such as buyouts, invoices, and processing credit memos.
• Review orders from the national contact center and manage dealer part orders.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed