Customer Service Associate Work at Home (Seasonal) TPF

1-800-FLOWERS.COM • Lake Forest, IL

95d

About The Position

Join our team at The Popcorn Factory as a Full Time, Home Customer Service Phone Agent for the Holiday Season! This seasonal position in our Customer Service Department involves answering escalated emails, managing work queues related to orders not shipping, and making some outbound calls to customers as needed. You will work closely with the Customer Service Supervisor and Department Manager to prioritize and complete daily tasks. This role requires excellent communication skills and the ability to maintain a positive attitude in a fast-paced environment.

Requirements

• High school diploma or GED
• Peak call center experience or business experience reflecting intense seasonality
• Excellent communication and listening skills
• Ability to empathize with customers
• Maintain energy and initiative to meet demands of a short and intense season
• Utilize telephone for customer contact
• Stay positive under stressful conditions
• Knowledge of personal computers and basic math and business operations

Nice To Haves

• Experience in a customer service role
• Ability to work extended hours and Saturdays if required

Responsibilities

• Answer escalated emails
• Work queues related to orders not shipping
• Make outbound calls to customers as required
• Handle TrustArc Requests
• Provide order updates
• Collaborate with CS Supervisor and Department Manager to prioritize and complete work daily.

Benefits

• Employer contribution to 401k account
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees