Customer Service Associate, The UPS Store Leesburg

The UPS Store 4864 • Leesburg, VA

402d

About The Position

The Customer Service Associate at The UPS Store is responsible for delivering exceptional customer service to retail customers. This role involves processing packages for shipment, operating various office equipment, and providing accurate information about products and services. The ideal candidate will possess strong communication skills and a friendly demeanor, ensuring a positive experience for all customers.

Requirements

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Benefits

• Paid Training
• Employee Discount
• Casual and Creative Work Environment
• Free Parking
• Performance Bonus
• Formal Ongoing Training Programs
• Uniforms Provided

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED