Customer Service Associate - The Deck Superstore: Commerce City, CO

Master Halco • Commerce City, CO

118d • $28

About The Position

Join our team and step into the vibrant world of outdoor design and construction! The Deck Superstore is a one-stop shop with everything in stock for deck projects including decking, railing, framing, foundation, hardware, lights, and architectural lumber. We are seeking a Customer Service Associate (CSA) to work at our Commerce City location. The Customer Service Associate (CSA) is responsible for providing information and assistance to customers, in person or by phone, email, or written correspondence. This role is instrumental in determining the nature of a problem or request and responds or directs individual to correct resource.

Requirements

• High school diploma or GED
• Demonstrated customer service experience
• Strong interpersonal and communications skills, both verbal and written
• Energetic, organized (great time management) and able to manage a wide range of priorities
• Exceptional customer service skills

Responsibilities

• Act as the customer service role model for the branch
• Provide information about products and services
• Assist with resolving customer service related issues
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Serve as a liaison between customer and sales department
• Assist branch management by addressing issues when necessary
• Serve as a key contact for multiple processes
• Perform related work assignments as directed

Benefits

• Base Salary of $28.85 per hour plus overtime
• Bonus Program with uncapped earning potential
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10,000 per academic year
• A generous paid-time off package
• Corporate discount opportunities and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED