Customer Service Associate Retail (Part-Time-#12291)

Southern States Cooperative • Purcellville, VA

122d

About The Position

Are you interested in joining an industry leader who is passionate about growth? At Southern States Cooperative (A Farmer Owned Cooperative since 1923); we are focused on helping our employees and our customers grow, by being the very best at offering challenging and rewarding career opportunities to our employees and providing superior products, services and growing solutions for our valued customers. We want to hear from you, so come grow with us!!! Performs a variety of customer service and business office functions for a Southern States agronomy, farm supply, member co-op, and/or petroleum location. This multi-level role ranges from entry-level customer support and bookkeeping to senior-level customer relations, office administration, and coordination of high volume or large revenue orders. Retail business volume and number of locations supported are factors in determining level.

Requirements

• Prefer high school diploma or GED but not required.
• Prefer additional coursework in agriculture, plant science, animal science or a related field.
• Prefer 6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment.
• Prefer experience in agribusiness or related field.
• Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner.
• Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment.
• Able to learn and effectively apply knowledge of a variety of store merchandise to correctly answer general customer questions and make recommendations.
• Attention to detail to perform check-out, exchange and return transactions, handle cash accurately and maintain awareness of merchandise to reduce incidences of loss.
• Ability to operate cash register and debit/credit card machine.
• Ability to work defined work schedule, which may change from week to week, and to report to work on time is required.
• Ability to work extended hours to meet business demands.
• Reliable transportation.

Responsibilities

• Greets customers in a welcoming and professional manner.
• Utilizes customer-focused interpersonal skills which include, but is not limited to, smiling, making eye contact, providing undivided attention, assisting customers in locating items, acknowledging they will be assisted soon if waiting for another transaction and thanking each one for their business.
• Works safely as to not cause harm to self, customers, co-workers, equipment or inventory.
• Processes checkout/exchange/return transactions utilizing cash registers and credit/debit card terminals.
• Processes sale items, coupons and other discounts according to terms.
• Accurately handles cash and makes change.
• Maintains proper cash levels in register drawer.
• Bags items for customers.
• Refills register paper.
• Makes genuinely helpful recommendations to customers and identifies opportunities to sell additional merchandise or services.
• Answers incoming phone calls from customers in a professional and courteous manner.
• Provides information regarding order status, product availability, current sales, promotions and/or store events.
• Replenishes merchandise and faces products on shelves to ensure a neat and professional presentation according to store procedures.
• Monitors entrances and exits in an effort to promote store safety, security and to minimize merchandise loss.
• Escalates security concerns to store leadership.
• Performs daily housekeeping duties according to procedures to ensure a neat, clean and welcoming environment.
• May provide assistance with a variety of other functions to support the team.

What This Job Offers

• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED