Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

Cigna Healthcare • Honolulu, HI

83d • $17 - $19

About The Position

Our Customer Service Associate Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Main job functions include: helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively. While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions. Job functions also include assisting patients with prescription refills, scheduling shipments and addressing billing questions.

Requirements

• High School Diploma / GED required.
• 1 year of relevant call center experience preferred.
• 1 year of previous medical insurance or pharmacy experience preferred.
• General PC knowledge including Microsoft Office and Outlook.
• Excellent communication skills (verbal and written).
• Empathetic and genuine customer service skills.
• Candidates must live on the island of Oahu.

Responsibilities

• Respond to phone inquiries from patients with care and empathy.
• Help patients understand their pharmacy benefits.
• Assist patients with prescription refills.
• Schedule shipments for patients.
• Address billing questions from patients.
• Document all interactions with patients.

Benefits

• Medical, vision, and dental health benefits.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.
• Annual bonus plan eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees