Customer Service Associate *PC 756

Miltenyi Biotec North America • Auburn, CA

408d • $34,700 - $47,000

About The Position

The Customer Service Associate at Miltenyi Biotec plays a crucial role in processing customer orders and addressing inquiries related to a diverse range of research consumables. This position involves collaboration with various internal teams and customers to ensure timely delivery of products and services, ultimately contributing to advancements in biomedical research and patient care.

Requirements

• High School Diploma required; Associate degree or higher preferred.
• Minimum of 2 years of Customer Service experience, preferably in B2B.
• Order Entry / Order Processing experience required.
• Meticulous attention to detail is essential.
• Excellent professional communication skills, both verbal and written in English.
• Strong interpersonal and relationship-building skills.
• Proficiency in MS Office Suite (Teams, Excel, Word, Outlook, PPT) at an intermediate level.
• Minimum typing speed of 40 wpm with 95% accuracy.
• Experience with SAP ERP and CRM or other large-scale ERP/CRM tools.

Nice To Haves

• Experience in the life sciences, medical device, or pharma industry.
• Familiarity with Sales & Service Cloud / Case Management platforms.
• Experience with digital telephony tools (e.g., Cisco Finesse/Jabber).

Responsibilities

• Communicate and interact with customers through various channels.
• Process customer orders through the full order cycle from receipt to payment.
• Follow standard operating procedures and ensure compliance with ISO, PCI, and regulatory standards.
• Validate account information and address discrepancies with the Data Management function.
• Apply critical thinking to assess the accuracy and completeness of purchase orders.
• Identify and resolve discrepancies to ensure compliance with business policies.
• Request purchase order revisions or reject non-compliant POs.
• Clearly communicate requirements both verbally and in writing.
• Ensure accuracy in order processing and fulfillment throughout the supply chain journey.
• Manage open orders and monitor inventory availability.
• Coordinate with internal teams to ensure on-time shipment of materials.
• Monitor customer delivery schedules and expedite orders when necessary.
• Utilize digital systems and tools for task execution and documentation.
• Capture and escalate customer complaints for issue resolution.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) plan
• Potential for bonuses or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees