Customer Service Associate - Order Fulfillment (12 - 20 hrs / wk)

IKEA • Charlotte, NC

407d • $35,152 - $50,128

About The Position

The Customer Service Associate - Order Fulfillment role at IKEA focuses on creating a positive customer experience through accurate transactions and effective problem-solving. This part-time position requires a passion for customer service and the ability to build emotional connections with customers, ensuring their needs are met during their shopping journey.

Requirements

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Records information accurately for future analysis to improve customer shopping experiences.
• Meets customers' needs and solves problems independently, escalating to a manager when necessary.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Offers and sells services to customers during the handover process when needed.
• Facilitates a smooth returns and exchange experience while collecting high-quality data for follow-up.

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED