Customer Service Associate - Medical Supplies

Doubek Medical Group • Alsip, IL

143d • $16 - $18

About The Position

The Durable Medical Equipment (DME) Customer Service Associate must be eager-to-learn and possess a diligent work ethic. Also the candidate must bring a compassionate and can-do mentality to the job. DME/HME industry experience is preferred, but not required. The DME Service Associate's primary role is to ensure that new and current client relationships are nurtured while effectively, accurately, and efficiently receiving and processing incoming orders.

Requirements

• High school graduate or equivalent
• Professional, positive demeanor with excellent customer service skills a must
• Willingness to learn a new skill set
• Strong attention to detail and ability to follow up
• Must be able to demonstrate basic computer skills
• Must be able to work alternating Saturdays

Nice To Haves

• DME/HME industry experience

Responsibilities

• Greet walk-in clients, answer phone, and monitor inbound fax queue to receive incoming orders from clients and referral sources in a timely and courteous manner
• Enter New Clients into company computer database for assigned product groups
• Call New Clients to Take Orders and verify information for assigned product groups
• Enter, Print, Fax, & Confirm CMNs in company computer database for assigned product groups
• Procure all documentation as it pertains to the clients' insurance requirements
• Process orders as received for assigned area and Set Up Auto Schedules as applicable
• Verify insurance for clients as applicable
• Document in the appropriate section of the patient notes in the company computer database all communicative work performed on behalf of our clients
• Address clients’ and referral sources’ complaints, concerns, problems, and requests
• Follow-up on the procuring of required patient file documentation (“follow ups”) in a timely manner
• Log all client complaints in the Complaint section of the patient notes in the company computer database
• Other duties as assigned

Benefits

• Health insurance
• 401(k) Profit Sharing Plan
• Group Term Life Insurance
• Paid Time Off
• Paid Holidays

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees