Customer Service Associate - Logistics

Penske Automotive Group • Reading, PA

440d • Remote

About The Position

The Customer Service Associate at Penske Logistics is responsible for monitoring delivery schedules to ensure timely delivery of materials and products to customer locations. This role involves managing time-sensitive information and transactions, tracking shipments, and maintaining communication with both internal and external customers to meet business needs.

Requirements

• At least 1 year of customer service experience required
• Bachelor's Degree or some college preferred / High school diploma or equivalent necessary
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
• Advanced computer skills including Excel and Outlook required
• Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications
• Excellent problem solving and analytical skills
• Ability to adapt in a dynamic environment
• Ability to work First, Second and Third Shift as needed
• Flexibility with scheduling required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

Responsibilities

• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Identify cost savings opportunities for the customer
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Industry: Truck Transportation
• Education Level: High school or GED