Customer Service Associate Jan-Apr Full/Part Time

Jackson Hewitt - 2628 • Phoenix, AZ

115d • $15

About The Position

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in the Phoenix area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Requirements

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees