Customer Service Associate, Independent Agent

Plymouth Rock Assurance-posted 3 months ago
$45,000 - $49,000/Yr
Full-time
Woodbridge Township, NJ
Insurance Carriers and Related Activities
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Our customer service representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Service Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents.

  • Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contracts.
  • Deliver first call resolution and a low customer effort.
  • Develop and maintain complete product knowledge of all lines (Auto and Umbrella).
  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.
  • Develop and foster Agent/Company Relationships.
  • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
  • High energy and motivation to follow up and take ownership.
  • Flexibility and ability to work under pressure.
  • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
  • Willingness and ability to learn new functions within the Customer Service Center.
  • The ability to work flexible or changing schedules is a critical aspect of this department. Hours for this position are shifts between 8:00 am- 5:00pm Monday-Friday.
  • Above average interpersonal, listening, communication and organizational skills.
  • Good analytical and decision-making skills.
  • Excellent computer/data entry and general math skills.
  • The ability to communicate in Spanish is a plus!
  • College degree and/or PC license are a plus.
  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Annual 401(k) Employer Contribution
  • Free onsite gym at our Woodbridge Location
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Robust health and wellness program and fitness reimbursements
  • Various Paid Family leave options including Paid Parental Leave
  • Tuition Reimbursement
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