Customer Service Associate III

Texas A&M•Laredo, TX

10d•$14•Onsite

About The Position

Works under general supervision, provides general information, administrative support, and customer service to multiple departments, programs or offices. Supervises work of other Customer Service staff. Essential Duties and Responsibilities Supervises daily service area activities. Provides training and advice to other support personnel Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures. Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office. Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Requirements

High school diploma.
Five years of related experience.
An equivalent combination of education and experience may be considered.
Knowledge of: Word processing, spreadsheet, and database applications.
Ability to: Multitask and work cooperatively with others.
Strong verbal and written communication skills.
Strong customer service skills and detail-oriented.

Nice To Haves

Post Secondary Education – Bachelor’s degree preferred.
Experience providing responsible office/secretarial support and assistance in a higher education setting.
Advanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools.
Bilingual English-Spanish.
One to two years of experience in customer service.
Experience working with sensitive or confidential information.

Responsibilities

Supervises daily service area activities.
Provides training and advice to other support personnel
Serves as an information resource for the department or office.
Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.
Oversees records management.
Makes recommendations for process improvement or administrative changes.
Oversees service delivery for the department or office.
Resolves customer problems and complaints.
Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy.
Compiles data to prepare correspondence, forms, reports or other documents.