Customer Service Associate II

Dollar Tree•Camp Hill, PA

1d•Onsite

About The Position

As a Customer Service Associate II, you will be responsible for assisting with the daily operations of your assigned store, encompassing tasks from merchandising to customer support. The role requires a positive, friendly disposition and an eagerness to get things done, contributing to an inviting shopping experience. You will be fully cross-trained to operate the cash register and perform front-end duties as needed, while also focusing on maintaining a clean and welcoming store environment. The company is committed to diversity and inclusion, recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. They also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

Requirements

Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height
Meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
High level of integrity is required
Proficiency in basic math for cash accounting is required

Nice To Haves

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Responsibilities

Assisting with the daily operations of your assigned store, from merchandising to supporting customers
Providing a clean, welcoming environment
Supporting the cash register and able to switch to front-end duties as needed
Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
Merchandising and stocking as needed
Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Managing sales transactions while working assigned cash register
Maintaining security of cash and protecting company assets
Other duties as assigned