Customer Service Associate II

Dollar Tree • Dillsburg, PA

21h • Onsite

About The Position

As a Customer Service Associate II, you will be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. The role focuses on providing a clean, welcoming environment, and you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. The goal is to create an inviting shopping experience for customers and connect with people every day. The company is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, making employment decisions without regard to any protected status. Minors are also eligible to be considered for employment in certain roles in specific states. The company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Requirements

• Ability to follow instructions and interpret operational documents
• Ability to lift between 30 and 50 lbs. from floor to above shoulder height
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills
• High level of integrity
• Proficiency in basic math for cash accounting

Nice To Haves

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Responsibilities

• Assisting with the daily operations of your assigned store, from merchandising to supporting customers
• Providing a clean, welcoming environment
• Supporting the cash register and able to switch to front-end duties as needed
• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Benefits

• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Perks, programs, and resources that help you at every stage of your life and career

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees