Customer Service Associate II
National General
4d•$19
About The Position
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de-escalate calls and process complaints and handle disbursement of premiums.
Requirements
- High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Responsibilities
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
