Customer Service Associate II
About The Position
This Customer Service position is responsible for offering support to Sales Representatives, Agents and Customers. The candidate will have to research and answer questions and work to resolve any problems with accuracy and efficiency. The goal is to provide the best possible customer experience to ensure customer retention and satisfaction being able to solve their requests on-time and always with the right information. The candidate will have to coordinate requests between different departments including Supply Chain, Sales, Pricing, Product Management and Quality. This position is categorized as flexible: 4 days in the office, 1 day virtually.
Requirements
- A two-year college degree or an equivalent combination of education and experience is required.
- Two (+) years of business experience with significant exposure to Customer Service is preferred.
- Relies on limited experience and judgment to plan and accomplish goals.
- Excellent telephone and communication skills are a must.
- PC skills require working knowledge of Microsoft Word, Power Point, and Excel programs.
- Self-starter, able to adapt in fast paced environment Working knowledge of SAP
Nice To Haves
- Detail-oriented with strong process, organizational and oral/written communication skills. including virtual and electronic communications.
- Prior experience and/or willingness to work with team members that are not co-located.
- Sound knowledge of the company’s products and services.
- Experience with data analysis and spreadsheet tools.
- Familiarity with SAP, QuickBase, Power BI, and Salesforce.
Responsibilities
- Researches and resolves complaints to ensure customer retention and satisfaction.
- Maintains direct contact with numerous departments and multiple channels of distribution.
- Ensures correct information is received, captured and processed.
- On going training understanding company’s products and their applications as well as being aligned with the company’s market strategy and our company guidelines.
- Work is performed under moderate supervision and measurable performance indicators.
- Work closely with multiple departments to ensure quick solutions to any customer request.
- Use data to drive correct decisions, clarify priorities and optimize adherence to comply to quick resolution.
- Driven to produce measurable results and continuous improvement.
Benefits
- Paid Company Holidays
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
- 401(k) retirement program with a fully vested immediate company match
- Flexible Spending Account options for pre-tax employee allocations
- Quarterly company all employee meetings
- Management and Leadership development
- Initiatives and special projects with executive leadership exposure
- Access to top-notch learning courses through LinkedIn Learning
- Regular manager check-ins to drive performance and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
