Customer Service Associate II
About The Position
Texas A&M AgriLife is comprised of the following Texas A&M University System members: Texas A&M AgriLife Extension Service Texas A&M AgriLife Research College of Agriculture and Life Sciences at Texas A&M University Texas A&M Forest Service Texas A&M Veterinary Medical Diagnostic Laboratory As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service. Click here to learn more about how you can be a part of AgriLife and make a difference in the world!
Requirements
- High school diploma or equivalent combination of education and experience.
- Three years of related experience.
- Knowledge of word processing, spreadsheet, and database applications.
- Strong verbal and written communication skills.
- Strong customer service skills and detail-oriented.
- Ability to type accurately and use Word, and Excel documents.
- Ability to multitask and work cooperatively with others.
Responsibilities
- Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports.
- Provide first person contact with visiting clients and offer limited client phone support.
- Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory’s NIR spectrophotometers for non-destructive forage/plant tissue analyses.
- Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation.
- Greets customers and responds to difficult customer inquiries and complaints.
- Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.
- Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service.
- Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments.
- Other duties as required.
Benefits
- Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatic enrollment in the Teacher Retirement System of Texas
- Employee Wellness Initiative for Texas A&M AgriLife
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
