Customer Service Associate II - Part Time-1

Texas A&M•Stephenville, TX

1d•Onsite

About The Position

Works under general supervision, supervises daily service area activities, and provides customer support to a service area. Work hours: This position requires 19 hours per week on campus. Serves as a Campus Security Authority (CSA). Essential Duties and Responsibilities · Greets customers and responds to difficult customer inquiries and complaints. · Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures. · Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service. · Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments. · Process deliveries of general merchandise and move checked-in items to the sales floor. · Shelf, arrange, clean, and organize products or space within the store. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Requirements

Education – High school diploma or equivalent combination of education and experience.
Experience – Three years of related experience.
Knowledge of – Knowledge of word processing, spreadsheet, and database applications.
Ability to – Ability to multitask and work cooperatively with others.
Strong verbal and written communication skills.
Strong customer service skills and detail-oriented.

Responsibilities

Greets customers and responds to difficult customer inquiries and complaints.
Explains and applies policies and procedures.
Investigates and researches customer complaints and participates in resolving problems.
Assists in the development of office procedures.
Helps train and advise staff.
Compiles data to prepare correspondence, forms, reports, or other documents.
Receives and processes requests for service.
Adds, verifies, retrieves, and changes customer order information.
Acts as a liaison between the service area and other units.
Enters billing charges and may accept payments.
Process deliveries of general merchandise and move checked-in items to the sales floor.
Shelf, arrange, clean, and organize products or space within the store.