Customer Service Associate I

Ruger Firearms•Mayodan, NC

24d

About The Position

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay. We are looking for dedicated individuals with all levels of experience who would like to join our team. The applicants we seek must have a positive attitude, a willingness to learn, and an ability to work with others to promote the Company’s core values of Integrity, Respect, Innovation and Teamwork. If you believe you could make a positive impact within our team, and would like to begin or transition your career, we would encourage you to apply! RUGER TEAM MEMBERS: Possess a positive attitude. Support each other by maintaining good attendance. Have the capability of harmoniously working with other teammates. Exhibit quality work. Advocate a safe work environment. Strengthen the Company’s core values of Integrity, Respect, Innovation and Teamwork. READY TO APPLY? You must be a minimum of 18 years old. You must be able to pass a background and drug screen. You know what days and/or hours you are available to work. You have a desire to be a part of an American Tradition.

Requirements

Data entry skills
Good verbal communication and attention to detail
Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
Solid Ruger and/or Shop Ruger product knowledge
Must be comfortable working in a large group where flexibility and interaction is required.
Prior experience in a customer facing role is required.

Nice To Haves

Experience with computer software like Oracle or MOM is preferred

Responsibilities

Respond to detailed telephone inquiries
Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
Maintain customer confidentiality.
Identify firearms that should be returned to the factory for service
Use technical knowledge to provide guidance to customers over the phone.
Use computer software including MOM or Oracle.
Process payments for service/parts orders.
Generate shipping labels and process emails.
Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
Provide support for quarterly parts inventories.
Strive to resolve customer issues on the first contact and advocate for the customer.
Participate in training as mandated by OSHA standards.
Other duties as assigned by the supervisor.