Customer Service Associate I

Resideo • Lehi, UT

7d

About The Position

Reporting to a Client Services Supervisor, the Parasol Partner Support Associate will work directly with end customers of our authorized integrators. This role requires the ability to carefully listen and assist end customers and our Partners in their questions. The Parasol Partner Support Associate will need to show empathy and excellent soft skills. Accurate notes and grammar are a must!
This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Partner Support Specialist will perform calmly under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up.

Requirements

• 1+ year Customer Service
• Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
• Strong verbal and written communication skills

Nice To Haves

• Experience with Microsoft Office
• Salesfoce or Zendesk experience

Responsibilities

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist integrators with general questions, account support, and billing questions
• Listen attentively to customers’ needs and concerns
• Ability to accurately input customer data and leave detailed notes
• Ability to utilize resources and multi-task through them as needed
• Must be able to pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Must be able to meet required schedule adherence guidelines as identified by organization

Benefits

• ADI Global provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees