Customer Service Associate I

Kenaitze Indian Tribe•Kenai, AK

About The Position

The Customer Services Associate I is responsible for greeting visitors of Kenaitze Indian Tribe in a friendly, professional, and helpful way. The Customer Services Associate I is responsible for answering and routing calls, coordinating incoming and outgoing mail, handling inquiries from the public, and monitoring access to the building by visitors. It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Requirements

High School Diploma or General Education Degree (GED ) or a combination of education and experience in a related field may be substituted for a degree
Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy
Ability to type 40 wpm
Good oral and written communication
Excellent customer service skills
Ability to handle customer complaints in a professional manner
Ability to prioritize multiple projects and deadlines
Availability to work occasional nights and weekends
Willingness to learn the language, culture and history of the Dena'ina people
Ability to lift program materials weighing up to 50 pounds
Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
Ability to work independently as well as collaboratively
This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position.

Nice To Haves

Knowledge and experience working with cultural diversities

Responsibilities

Greet customers to the Tribe and notify applicable staff members of their arrival and guide customers as appropriate
Responsible for inventory and ordering of office supplies
Responsible for check/cash handling process and ensuring incoming monies are routed correctly
Setting up Coffee Carafes for meetings in the Tribe's Council Chambers and Administrative Office Conference Room
Answer main phone line, direct calls to appropriate staff, and send "missed call emails," where applicable
Maintain coffee supply for employees and customers
Provide employment information and Tribal program applications to the public as requested; when applications are received date stamp and submit to appropriate staff
The Tribe's mail responsibilities include: mail pick-up at the Tribe's locations and post office and delivery to administration, and subsequent, respective staff
Maintain two office copy machines, supplies and coordinating service calls for repair
Maintain office stamp machine, ordering supplies, adding postage and seeing that all outgoing mail is stamped and if needed certified, return receipt
Coordinate courier pick-up when requested (Fed Ex, UPS, and Gold Streak, etc.)
Attend training and staff meetings as required
Assist with Tribal Member Services mailings
Ensures Dena'ina language and culture are promoted in tribal operations, functions, events, and public relations
Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance