Customer Service Associate I - 10:30am-7:00pm

Kimball Midwest • Columbus, OH

6d • Onsite

About The Position

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Associate I for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Requirements

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
• Previous call center, customer service experience is preferred
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
• The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
• The successful completion of a ninety (90) day orientation period

Nice To Haves

• Previous call center, customer service experience is preferred

Responsibilities

• Responsible for providing excellent customer service for sales reps, customer, and internal staff
• Adhere to company scripts, policies and quality standards.
• Ability to handle high call volume and multitask
• Provide accurate information regarding products, services, policies and procedures.
• Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
• Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
• Performs monthly call tracking
• Performs quarterly time tracking
• Responds same day to all voicemails, emails, and Teams messages received within working hours

Benefits

• health, dental and vision insurance
• company sponsored life
• optional life and disability insurance
• Health Savings Accounts and Flexible Spending Accounts
• a 401(k) plus match
• Tuition Assistance
• Paid Parental Leave
• Paid Time Off (PTO)
• a Dress for your Day dress code
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED