Customer Service Associate I

Dollar Tree • Capitola, CA

135d • $16 - $17

About The Position

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. The role involves assisting customers with questions and recommendations, managing sales transactions while working at the assigned cash register, and maintaining the security of cash and protecting company assets. The associate will also keep the store well-stocked, recover merchandise, receive merchandise, help with unloading trucks, and stock replenishment in accordance with productivity standards. Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders is essential. Additionally, the associate is responsible for maintaining cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Other duties may be assigned as needed.

Requirements

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees