Customer Service Associate I - SA Client Liaison

Friends Of The Texas A&m University Libraries-posted about 1 year ago
Full-time • Entry Level
College Station, TX
10,001+ employees
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The Customer Service Associate I, SA Client Liaison at Texas A&M University is responsible for managing patient flow and providing exceptional customer service to clients and patients in the Veterinary Medicine Teaching Hospital. This role involves assisting with client registration, educating clients, and maintaining a welcoming environment, ensuring a smooth experience from arrival to treatment.

  • Assist assigned specialty service by escorting patients to treatment areas and updating staff on patient information.
  • Manage client registration and ensure consent forms are signed and scanned into medical records.
  • Facilitate communication between clients and veterinary staff, including answering phones and scheduling appointments.
  • Document patient information accurately in the hospital's systems and databases.
  • Assist clients during their visit by providing comfort and information about services and policies.
  • Audit invoices and ensure proper documentation of patient visits and financial transactions.
  • Maintain cleanliness and organization of exam rooms and lobby areas.
  • High School graduation or equivalent combination of education and experience.
  • Two years of related experience in office or clerical work.
  • Ability to work in a fast-paced environment around frightened or painful patients.
  • Good public relations skills and ability to actively listen and problem-solve.
  • Working knowledge of word processing, spreadsheet, and/or data entry applications.
  • Bachelor's Degree
  • Hospitality Management Certificate or Customer Service Certificate
  • Experience in a veterinary or medical setting.
  • Experience entering information in an electronic medical record.
  • Bilingual in English and Spanish.
  • Commensurate salary based on experience
  • Professional development opportunities
  • Employee discount programs
  • Flexible spending accounts
  • University holidays
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