Customer Service Associate I (Remote) February 10th-Longview Class

Mr. Cooper GroupLongview, TX
354d$15Remote

About The Position

At Mr. Cooper Group, our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. We know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. We embrace a relaxed and casual work environment that matches our attire, and we are committed to doing right by our customers and our employees.

Requirements

  • 6 months or more with customer service experience
  • 6 months or more with call center experience

Responsibilities

  • Answer 40-50 inbound/outbound (dialer) calls a day
  • Assist customers with payment options, escrow items, and any general mortgage information
  • Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web, and IVR
  • Assist customers that are 30 days or less due on their mortgage payment

Benefits

  • Team member mortgage loan program and down payment assistance program
  • Student Debt Repayment program
  • Tuition reimbursement
  • Paid time off and paid holidays
  • Market-based health insurance for medical, dental, and vision
  • Flexible spending accounts for eligible childcare expenses
  • Cooper Climbers: an in-house program with built-in career advancement pathways

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Credit Intermediation and Related Activities

Education Level

No Education Listed

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