Customer Service Associate - Hire Ahead

Capitol Federal® Savings Bank • Olathe, KS

92d • $20

About The Position

This position is designed as a developmental role to prepare you for the next available Customer Service Associate opportunity within Capitol Federal. As a Customer Service Associate, you will be placed in the first available position across any of our branch locations within the Kansas City metro area. Flexibility is key, as you may be reassigned based on business need across the region.

Requirements

• Must be available to work any shifts during branch hours.
• Flexibility to be reassigned based on business needs.

Responsibilities

• Accurately process financial transactions.
• Provide effective assistance to customers in lobby, drive-thru window, or by telephone.
• Perform teller transactions as defined by the Bank.
• Balance cashbox daily to ensure accuracy in transactions.
• Notify supervisor regarding any cash discrepancies.
• Participate in the rotation of vault duties, including daily balancing of the vault.
• Research, troubleshoot, and resolve basic customer inquiries.
• Answer incoming calls and verify the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Advise customers about additional services or programs that might benefit them.
• Update the Bank’s tracking system related to customer recommendations and referrals.
• Assist customers with maintenance on existing accounts.
• Assist other departments and branches with transactions as needed.
• Maintain customer service confidentiality.
• Participate in proactive team efforts to achieve departmental and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees