Customer Service Associate/Delivery Specialist

Premier Rental Purchase•Hastings, NE

4h•$15 - $17

About The Position

Welcome customers into the store with a friendly desire to assist in the purchase of household furnishings. Maintain strong product knowledge, communicate consistently with customers, coworkers, and management regarding the sales and collections process with accounts.

Requirements

High school diploma, GED, or equivalent experience.
Valid driver’s license with a clean driving record.
DOT certification (if required by your state).
Completion of training program and one year of customer-service experience.
Ability to lift and carry up to 50 lbs.
Strong attention to detail and accuracy.
Ability to follow written and verbal instructions.
Ability to read, write, and perform basic math quickly and accurately.
Good decision-making and problem-solving skills.
Ability to handle customer interactions professionally.
After training, solid knowledge of all products in inventory.

Responsibilities

Assist and Manage Customer Accounts
Greet customers and assist in acquiring household furnishings
Assist in the set up of deliveries, service calls, relocations, and retrievals of products
Protect all company money collected in the field.
Assist in the handling of merchandise with care during showroom set up, delivery, and service when needed.
Make minor repairs when needed; arrange major repairs through the service department and follow up on return of items.
Check delivery spreadsheet to ensure item, model, and serial numbers match the rental agreement for delivery.
Assist in the retrieval and relocate merchandise when customers move or return items.
Inspect returned merchandise and refurbish to “like new” condition quickly.
Customer Service & Communication
Answer the phone by the second ring in a friendly, professional manner.
Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Address customer issues politely and promptly.
Maintain clear communication with customers, coworkers, and management.
Operational Support
Help uphold Premier Rental Purchase Standards of Operation.
Assist with receiving new merchandise.
Maintain cleanliness of the back room and assigned company vehicle.
Support team goals by helping with store cleaning and other tasks.
Assist with customer order forms and verifications when time allows.
Help support customer and revenue growth.