Equity LifeStyle Properties-posted 1 day ago
Full-time • Entry Level
Grand Rapids, MI
1,001-5,000 employees

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan. MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties. Founded in 1987, MHVillage/Datacomp is a national leader in the manufactured housing industry based in Grand Rapids, Michigan. Our business units include MHVillage.com, the largest online marketplace for manufactured housing with more than $3 billion in home sales and rental transactions annually; Datacomp Appraisal Systems, the nationʼs largest independent provider of market-based manufactured home valuation and inspection services; Datacomp/JLT, the most trusted source for market data on the manufactured housing asset class; and the MHInsider magazine, the industryʼs trade publication for manufactured housing professionals. Overview: The Customer Service Representative provides a high level of service to appraisal customers through phone and email communication, while assisting our national network of field inspectors in the completion of their home inspections.

  • Providing customer service and account management support
  • Answering customer phone calls and emails
  • Explaining appraisal products and assisting customers in selecting the right services for their needs
  • Data entering the completed home inspection reports into our appraisal system
  • Organizing data for appraisers and assisting with the preparation of appraisal reports and market data reports
  • Minimum 3 years of customer service, administrative or related business experience
  • Strong attention to detail, particularly in working with numbers
  • Exceptional organizational and time management skills
  • Ability to multitask in a fast-paced working environment
  • Computer proficiency with office suite and other business software
  • Superior written and oral communication skills
  • Articulate with excellent telephone manner
  • Real estate or manufactured housing experience desirable, but not required
  • medical, dental, and vision plans
  • a generous 401(k) employer match
  • paid vacations, holidays, and sick time
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