Customer Service Associate - Consignment

Medcare Equipment Company•Greensburg, PA

12d

About The Position

Consignment Customer Service Associate I is responsible for accurately creating patient charts, verifying insurance, and completing proper order entry from start to finish. In this role, you will process all customer orders in a timely, efficient, accurate manner according to MedCare procedures, ensure insurance is eligible, and receive/scan necessary paperwork. Determining whether insurance, patient, or facility should be billed is a vital aspect of the role.

Requirements

High School Diploma or GED.
Minimum 1 year experience in a similar role or customer service-related field.
Excellent time management and organizational skills.
Proficient in MS Office with proven data entry experience.
Knowledge of Payor/Insurance benefits preferred.
Sitting for extended periods of time.
Manual dexterity for typing and writing.
Ability to read small print and view a computer screen for prolonged periods.
Ability to lift, push, pull, or carry objects up to 20 pounds.

Responsibilities

Professionally handle all consignment referrals from providers.
Gathers all required data, carefully processes orders, assists with any inquiries, and provides excellent customer service.
Validate patient details and enter all information and documentation into the system accurately.
Obtain proper documentation and insurance information from patient and referral sources.
Utilize EMR’s to obtain all documentation in accordance with payer guidelines.
Verify facility that dispensed item, patient’s insurance coverage to determine if criteria have been met to bill payer, facility or patient.
Resolve all referrals concerns and complaints by identifying problems and coordinating appropriate corrective action.
Work open task list when assigned.
Treat all information and data with the appropriate confidentiality and security.
Verify HIPAA contacts when speaking to customers.
Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
All other duties as assigned.