Customer Service Associate--Call Center

Sedgwick

2d•$18 - $20•Remote

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Customer Service Associate--Call Center Customer Service Associate--Call Center Location: FULLY REMOTE Hours: Per diem / As needed based on business needs. Call center may operate between 7:00 AM and 7:00 PM CST, 7 days a week depending on service level needs. PRIMARY PURPOSE: To provide excellent service displaying empathy to vehicle owners and clients regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response.

Requirements

High school diploma or GED required.
One (1) year customer service experience or equivalent combination of education and experience required.
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
Must meet minimum typing requirements (35 WPM).
Strong organizational skills
Ability to apply logic to interpret information and make sound decisions.
Ability to multitask in fast paced environment.
Ability to work in a team environment and/or independently.
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations.
Responsibility and ownership to ensure callers receive the highest possible customer experience.
Resilience in changing situations.
A can-do attitude!
Reliable high-speed internet connection suitable for video conferencing.
Ability to participate in virtual meetings with camera on.
Quiet, professional workspace free from distractions.

Nice To Haves

Inbound call center experience preferred.

Responsibilities

Assigns new claims to the appropriate claim's handler.
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
Communicates clearly and professionally with the customer by telephone.
Makes informed decisions within the parameters of our obligations.
Handles approximately 40 to 70 outbound and inbound calls daily from customers for a variety of queries.
Ability to type 35 words per minute (WPM).
Participates in and maintains a quality service culture within the Customer Service Team.
Performs other duties as assigned.
Perform tasks based on the needs of the company or differing situations.