Customer Service Associate (Bank Teller)

Queenstown Bank of Maryland. • Stevensville, MD

5d

About The Position

This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers.

Requirements

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills.

Responsibilities

• Deliver outstanding service by greeting customers in a welcoming manner
• Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.

Benefits

• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED