CUSTOMER SERVICE ASSISTANT (FULL TIME)
About The Position
Summary: Serves as a customer service representative in a call center and provides work order management support for staff/customers. Essential Duties and Responsibilities: Answers the telephone, responds to customer emails and provides general assistance to customers. Reviews and promotes service requests submitted by customers. Provides clerical support; maintains files and records. Prepares routine correspondence, forms and other documents. Collects, verifies, retrieves and enters data. Operates standard office equipment. Completes project assignments. Assists in the preparation and proofing of materials for reports and other publications. Interacts effectively with staff, students and faculty while conducting daily workplace duties. Communicates with customers to complete work in a cost-effective, efficient and safe manner. Maintains a clean and safe work environment. Performs other duties as assigned. Associates at Canteen are offered many fantastic benefits.
Requirements
- Previous experience preferred.
- This job may require you to lift up to 50 pounds.
Responsibilities
- Answers the telephone, responds to customer emails and provides general assistance to customers.
- Reviews and promotes service requests submitted by customers.
- Provides clerical support; maintains files and records.
- Prepares routine correspondence, forms and other documents.
- Collects, verifies, retrieves and enters data.
- Operates standard office equipment.
- Completes project assignments.
- Assists in the preparation and proofing of materials for reports and other publications.
- Interacts effectively with staff, students and faculty while conducting daily workplace duties.
- Communicates with customers to complete work in a cost-effective, efficient and safe manner.
- Maintains a clean and safe work environment.
- Performs other duties as assigned.
- Drive company van to assigned locations.
- Ensure equipment at assigned customer locations is working properly.
- Make sure merchandising standards are being followed and stock is maintained.
- Spot check any required product inventories.
- Assist customers at assigned locations with issues.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs).
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
