Customer Service Assistant - Pre-op/PACU

Trinity Health•Westerville, OH

About The Position

The Customer Service Assistant (CSA) serves as a liaison between patients, families, and clinical staff in an atmosphere sensitive to each person’s physical, emotional, social, and spiritual needs. The CSA functions in the spirit of teamwork, is accountable for teamwork and communication within the standards, policies, procedures, and guidelines of the organization.

Requirements

Experience in dealing with customer service
Effective Communication Skills
Demonstrates effective inter-personal skills
Demonstrates priority setting, organizational skills and the ability to remain calm under stressful situations

Responsibilities

Acts as liaison between family and clinical staff
Directs people to appropriate destination in a tactful and professional manner
Provides support for patients before treatment and at discharge as directed by charge nurse or leadership
Assists with transporting patients into and out of Center/ Department as necessary
Effectively utilizes computer systems appropriate to area
Practices proper identification procedures
Understands and responds appropriately to emergency broadcast within the hospital/department.

Benefits

Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocation assistance (geographic and position restrictions apply).
Employee Referral Rewards program.
Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.