Customer Service Assistant II, Kohler Convenience Store & Gas Station

Kohler Co. • Kohler, WI

1d • $16 - $23 • Onsite

About The Position

As a Customer Service Assistant II in a high-end convenience store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand.

Requirements

• Must be at least 18 years old
• Previous retail or customer service experience required
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, detail-oriented environment
• Familiarity with POS systems and basic math skills
• Passion for hospitality and creating memorable customer experiences
• Ability to lift up to 50lbs and stand for long periods of time
• Ability to obtain WI Class C UST Operator Certification within 30 days of start of employment
• Ability to obtain WI Class A bartender “operator” license from approved program within 30 days of start of employment
• Flexible availability, including nights, weekends, and holidays
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

• Greet customers with a polished, friendly demeanor
• Provide personalized service, including product recommendations
• Handle customer inquiries and resolve minor concerns with grace and professionalism
• Accurately scan and ring up purchases using the POS system
• Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
• Process returns, exchanges and refunds in accordance with store policies
• Restock shelves, coolers and displays to maintain visually appealing displays
• Maintain a clean, organized, and visually appealing checkout area
• Perform routine cleaning and sanitization of work areas, equipment, and common spaces
• Follow dress code and grooming standards that reflect the upscale environment
• Communicate effectively with team members and management
• Support other areas during peak times or special events
• Participate in ongoing training to stay informed about new products and promotions
• Follow all cash handling procedures and store policies
• Monitor for potential loss prevention issues and report concerns
• Ensure accurate pricing and promotional application
• Stay informed about Kohler, Wisconsin resort and village: directions, restaurants, special events, hours of operation, etc..
• Will complete all duties and requests, as assigned by management

Benefits

• Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
• In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed