Customer Service Assistant (CSA)

Gate Gourmet • San Antonio, TX

48d • Onsite

About The Position

We're looking for motivated, engaged people to help make everyone's journeys better. Job Summary: A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley.

Requirements

• High School Diploma or GED preferred
• Up to one-year experience preferred
• Current U.S. driver's license
• Must be able to read and write to complete required forms
• Communicate effectively with supervisors and co-workers
• Work assigned schedule which may vary and could include weekends and holidays
• Works overtime when required
• Arrives to work on-time
• Must comply with Company Policies
• Completes paperwork and related administrative duties
• Must be 18 years of age
• Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift
• Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours
• Must be able to work at heights up to 25 feet or more depending upon aircraft

Responsibilities

• Assists Customer Service Representative (CSR) in catering aircraft
• Guides Customer Service Representative (CSR) to aircraft safely and accurately
• Quality checks on all assigned flights
• Adds or subtracts meals for assigned flights
• All activities must be accomplished according to customer guidelines and while adhering to safety regulations
• Follows directions
• Works as a member of a team
• May be required to complete pre-trip truck inspection as directed
• Additional duties may be assigned as deemed necessary by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees