Customer Service Assistant, Bilingual

WakeMed • Brentwood, NC

30d

About The Position

The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Performs all duties in English or Spanish, as required by the clients and departmental needs. Performs simple translation tasks, and may require language interpretation at the basic or intermediate level. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE

Requirements

• High School Diploma or Equivalent Required
• fluent, both orally and in the written form, in English and Spanish

Nice To Haves

• Associate's Degree Business Administration Preferred
• 2 Years Customer Service Preferred
• 2 Years Healthcare Preferred

Responsibilities

• assisting patients with insurance and billing questions
• taking payments
• changing or updating insurance
• updating patient demographics
• setting payment plans
• maintaining departmental goals associated with the call center
• performing duties in English or Spanish
• performing simple translation tasks
• language interpretation at the basic or intermediate level

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees