Customer Service Assistant - Bilingual (Spanish/English) - Hybrid - Phoenix

CarMax • Tempe, AZ

393d

About The Position

As a Customer Experience Assistant at CarMax, you will play a crucial role in delivering exceptional customer service in a hybrid work environment. Your primary responsibility will be to assist customers through various communication channels, ensuring they have a seamless experience while buying and financing their vehicles. This position requires strong communication skills and the ability to work effectively in a fast-paced team environment.

Requirements

• High school diploma or equivalent to 1-month related experience.
• Thrive in a high energy and fast-paced environment.
• Speak and listen effectively with CarMax customers via phone or in writing.
• Strong written and verbal communication skills.
• Basic computer knowledge, including word processing and typing skills.
• Flexible work hours with shifts that may include nights, weekends, and holidays.
• Must meet minimum technology requirements (Type of internet service and Speed of internet service).
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.

Responsibilities

• Connect with customers online and over the phone to answer customer questions, conduct follow-ups, and confirm appointments.
• Triage incoming calls to the appropriate person or department to best assist the customer.
• Complete administrative tasks such as processing payments and updating information in CarMax systems.
• Understand and adhere to company policies and procedures including collection policies/laws.

Benefits

• Career growth opportunities
• Training and development programs
• Diversity and inclusion initiatives
• Flexible work hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees