Customer Service Assistant 3 - 20081249

State of Ohio • Columbus, OH

20h

About The Position

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration. Application Status \: You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant, and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner. What You'll Do: Serve as lead worker by training staff and providing guidance on complex inquiries. Verify claim status accuracy to ensure proper and timely claim processing. Manage records by maintaining documentation and implementing storage processes for original checks in compliance with retention policies. Coordinate weekly task schedules for support staff and compile audit information for supervisor review. Maintain retention compliance by preparing files for destruction and organizing business reply documentation for specialized record handling.

Requirements

• 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.
• Or 9 mos. exp. as Customer Service Assistant 1, 64431.
• Or 6 mos. as Customer Service Assistant 2, 64432.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Customer Service

Responsibilities

• Serve as lead worker by training staff and providing guidance on complex inquiries.
• Verify claim status accuracy to ensure proper and timely claim processing.
• Manage records by maintaining documentation and implementing storage processes for original checks in compliance with retention policies.
• Coordinate weekly task schedules for support staff and compile audit information for supervisor review.
• Maintain retention compliance by preparing files for destruction and organizing business reply documentation for specialized record handling.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees