Customer Service Assistant 3 - Eligibility & Special Projects (Multiple Positions)

Ohio Department of Administrative Services • Columbus, OH

2h

About The Position

The Ohio Department of Medicaid (ODM) is seeking lead workers in our Eligibility and Special Projects Unit. As the Lead Worker, your responsibilities will include:
Review the work of lower-level customer service staff regarding eligibility determinations.
Respond to difficult inquiries or those referred by lower-level customer service staff.
Make recommendations to the supervisor for procedural changes and improvements.
Provide continuous direction/assistance and training, constructive feedback, and coaching daily, to lower-level customer service staff.
The preferred candidate will have a passion for problem-solving, coaching, and developing staff members as well as being knowledgeable about determining Medicaid Eligibility.

Requirements

• 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• 9 mos. exp. as Customer Service Assistant 1, 64431
• 6 mos. as Customer Service Assistant 2, 64432
• equivalent of Minimum Class Qualifications For Employment noted above

Nice To Haves

• passion for problem-solving
• coaching and developing staff members
• knowledgeable about determining Medicaid Eligibility

Responsibilities

• Review the work of lower-level customer service staff regarding eligibility determinations.
• Respond to difficult inquiries or those referred by lower-level customer service staff.
• Make recommendations to the supervisor for procedural changes and improvements.
• Provide continuous direction/assistance and training, constructive feedback, and coaching daily, to lower-level customer service staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed