Customer Service Assistant 2 - 20066659

State of Ohio • Columbus, OH

2d • Onsite

About The Position

Processes and verifies provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies. Contacts providers, MCOs, and staff to resolve enrollment issues and obtain required documentation. Maintains and verifies provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet. Manages Provider Enrollment intake queues (fax, email, and mail), performs completeness reviews, assigns documents per policy, and processes record updates and returned mail. Supports unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately.

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.
• Job Skills: Customer Service

Responsibilities

• Processes and verifies provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies.
• Contacts providers, MCOs, and staff to resolve enrollment issues and obtain required documentation.
• Maintains and verifies provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet.
• Manages Provider Enrollment intake queues (fax, email, and mail), performs completeness reviews, assigns documents per policy, and processes record updates and returned mail.
• Supports unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed