Customer Service Assistant 2 - PN: 20066876
About The Position
Provides assistance to external customers (e.g., injured workers, employers, medical providers, Managed Care Organizations (MCOs), legal representatives, legislators, government agencies, and the general public) by responding to complaints, inquiries, and general information requests concerning workers’ compensation. Enters complaint information into the Ombuds Tracking System. Explains the rights and responsibilities of parties to a claim for benefits under Ohio Workers’ Compensation Law and Rules. Directs customers to the appropriate contact for further information or assistance, if needed. Prepares and maintains documentation and records related to all complaints and inquiries.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above
Responsibilities
- Provides assistance to external customers (e.g., injured workers, employers, medical providers, Managed Care Organizations (MCOs), legal representatives, legislators, government agencies, and the general public) by responding to complaints, inquiries, and general information requests concerning workers’ compensation.
- Enters complaint information into the Ombuds Tracking System.
- Explains the rights and responsibilities of parties to a claim for benefits under Ohio Workers’ Compensation Law and Rules.
- Directs customers to the appropriate contact for further information or assistance, if needed.
- Prepares and maintains documentation and records related to all complaints and inquiries.
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
