Customer Service Assistant 1 - Intermittent (PN 20015104)

Ohio Department of Administrative Services • Columbus, OH

6h • Onsite

About The Position

The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records. This position will report to 4200 Surface Road, Columbus, Ohio, working in office Monday - Friday during core business hours. This position falls within the unclassified civil service status. Employees in the unclassified civil service of the state of Ohio serve at the pleasure of the appointing authority and may be removed from their unclassified position at any time for any legal reason.

Requirements

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer
• Customer Service
• Clerical & Data Entry
• Operational and Administrative Support
• Attention to Detail
• Confidentiality
• Customer Focus

Responsibilities

• Provides information and/or processes transactions that do not require in-depth knowledge of applicable federal and/or state laws, rules, policies, procedures and/or legal interpretations to respond to inquiries, requests and/or complaints from internal and/or external customers received by incoming phone calls and other means of communication (e.g., in writing and/or by e-mail, fax, in-person)
• Reviews and verifies legal paperwork (e.g., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) for accuracy and completeness
• Makes sure all necessary data that is part of the public record portion of a birth and death certificate is contained within the legal paperwork
• Indexes and cross references legal paperwork to original birth and death records using manual and electronic methods (i.e., IPHIS)
• Proofs and types documents and makes corrections (i.e., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees