Customer Service (Appointment Setting)

Five Star Call Centers-posted about 1 year ago
$30,160 - $30,160/Yr
Full-time • Entry Level
Remote • Shreveport, LA
Administrative and Support Services
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The Customer Service (Appointment Setting) role at Five Star Call Centers involves providing high-quality service to customers by answering calls, scheduling appointments, and assisting with inquiries related to home maintenance services. This work-at-home position requires a friendly and professional attitude to help customers navigate their service needs effectively.

  • Answer phones and schedule customers for service visits.
  • Assist customers with inquiries related to heating, cooling, plumbing, and electrical services.
  • Provide informed communication with confirmation of accuracy while setting and delivering expectations.
  • Handle customer service relating to contract sales, promotions, and offers.
  • Process incoming and outbound calls, including credit card transactions and refunds.
  • Manage data entry and utilize emails, text messages, and other tools for efficient communication.
  • Make outbound calls to follow up on service and coordinate scheduling.
  • Maintain good customer relations and resolve claims and complaints effectively.
  • Access company and client resources to handle calls accurately.
  • Upsell products when opportunities arise.
  • Maintain punctuality and attendance at scheduled times.
  • Remain positive and professional in all customer interactions.
  • Cross-train as requested.
  • Previous 1 year customer service or customer support experience required.
  • Previous 1 year call center or office background experience required.
  • Technical savvy with the ability to toggle between multiple browsers and systems using dual monitors.
  • Previous remote work from home experience preferred.
  • Quick learner and able to work independently.
  • Type 35 words per minute accurately.
  • Strong phone and enthusiastic verbal communication skills along with active listening.
  • Must be 18 years of age.
  • Experience with upselling products or services.
  • Familiarity with home maintenance services.
  • Starting pay of $14.50/hour, plus shift differential for nights and weekends.
  • Paid training typically lasting 2 weeks.
  • Full-time status with benefits eligibility after 60 days.
  • Work hours between 7:00am-5:30pm (CST) with shifts on Mon-Fri and every other weekend.
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