Customer Service and Sales Support

Evonik•Birmingham, AL

17h•Hybrid

About The Position

What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. Click on the link below to learn what our employees have to say about Evonik: https://careers.evonik.com/en/about/meet-the-team/ Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

Excellent interpersonal and communication skills with a strong ability to effectively manage and coordinate multiple tasks.
Ability to work efficiently in a multicultural environment.
Strong Office suite skills (Excel etc.) required.
Experience with SAP required with S/4 Hana or R11.
High School Diploma with 6-7 years of relevant experience and/or training, or an associate degree with 4-6 years of experience in a related area.

Responsibilities

Accept, amend, and enter customer purchase orders (internal and external) into SAP (R11 and AI order intake), ensuring accuracy and timely processing.
Conduct daily review of open order reports, follow up with Supply Chain on material availability, and ensure on-time shipment while proactively communicating updates or delays to customers.
Provide direct customer support via phone and in person, resolve issues, process new customer setups, and document complaints in SAP for tracking and resolution.
Partner with Product Management, Sales, Purchasing, Production, Marketing, and vendors to coordinate product setup, logistics, forecasting, demand planning, and quality-related concerns.
Maintain accurate customer files and databases, participate in departmental workgroups, and support cross-functional initiatives to improve customer service and export processes.
Approve expedited shipments with supervisor guidance, manage orders involving additional costs, and ensure proper handling of exception-based transactions.
Provide backup coverage for Customer Service Representatives during absences and assist with onboarding and training of new employees.