Customer Service and Sales Support Representative
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Phenomenex, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Phenomenex isn't your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. The Customer Service & Sales Support Representative is responsible for providing the highest quality of customer service to internal & external customers. This includes, but is not limited to entering orders, answering customer inquiries via phone, e-mails, and live chat, entering and processing RA's, processing change requests, maintaining the customer file and escalating customer/system issues appropriately. This position reports to the Customer Service & Sales Support Manager and is part of the Customer Service & Sales Support team located in Torrance, CA and will be an on-site role.
Requirements
- High School Diploma or equivalent (GED)
- At least 1 year of experience in customer support
Nice To Haves
- 1-2 years of PC skills in Microsoft Office and Database Management
- Understanding of the functionalities of CRM & ERP systems
- Strong commitment to quality, efficiency, and effectiveness
Responsibilities
- Providing customer support via phones and emails
- Entering customer orders into CRM system
- Entering and processing return authorizations
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
