Customer Service and Sales Associate

The Hertz Corporation • Philadelphia, PA

395d • $36,400 - $36,400

About The Position

The Sales & Service Associate at Hertz is a vital team member responsible for delivering exceptional customer service while effectively selling Hertz products and services. This role focuses on enhancing the customer experience during their travel and insurance replacement needs, ensuring satisfaction and maximizing revenue through sales techniques.

Requirements

• Demonstrate good communication skills both written and oral.
• Communicate in English clearly and proficiently; candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate sales, professionalism, and interpersonal skills.
• Show a high level of ownership, accountability, and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Possess a valid driver's license with a record in good standing.
• Ability to drive and operate vehicles.
• 1-2 years of customer service and sales experience.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
• Strong emphasis on selling and revenue maximization on core products such as options to waive customer's responsibility of damage, fuel options, and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
• Convert phone shops to reservations and rentals.
• Create a positive customer service experience by listening to and identifying customer needs.
• Engage customers in a courteous professional manner and ensure overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post-rental inquiries that involve the rental and billing process.
• View every customer contact as a sales opportunity and solicit reservations on customer service calls.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees