Customer Service and Sales Associate

The Hertz Corporation • Philadelphia, PA

378d • $36,400 - $36,400

About The Position

The Sales & Service Associate at Hertz is a vital member of the team, acting as a brand ambassador to provide exceptional customer service and effectively sell Hertz products and services. This role focuses on enhancing the customer experience while maximizing revenue through sales in a fast-paced environment.

Requirements

• Bilingual in English and another language is preferred.
• 1-2 years of customer service and sales experience.
• Valid driver's license with a good standing record.
• Ability to drive and operate vehicles.
• Excellent communication skills, both written and oral.
• Strong organizational and time management skills.
• Demonstrated sales, professionalism, and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Ability to work flexible shifts including weekends and holidays.

Nice To Haves

• Fluency in other languages is encouraged.
• Experience in a commission-based sales environment.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
• Strong emphasis on selling and revenue maximization on core products such as options to waive customer's responsibility of damage, fuel options, and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
• Convert phone shops to reservations and rentals.
• Create a positive customer service experience by listening to and identifying customer needs.
• Engage customers in a courteous professional manner and ensure overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• View every customer contact as a sales opportunity and solicit reservations on customer service calls.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discounts
• 401(k) Retirement Plan
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees